IONOS Cloud incident

Cloud Support: Upcoming Limited Phone Support Availability

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on July 15, 2026 affecting Cloud Support, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 10:15 AM UTC
Resolved
Jul 17, 2026, 04:55 PM UTC
Duration
2d 6h
Detected by Pingoru
Jul 15, 2026, 10:15 AM UTC

Affected components

Cloud Support

Update timeline

  1. identified Jul 15, 2026, 10:15 AM UTC

    While phone support will generally be available, our capacity is reduced due to multiple cases of sick leave. We want to inform you that our phone support will be limited during the following time slots, leading to increased response times on the phone channel. 15.07.2026: 21:00 – 05:00 UTC 16.07.2026: 21:00 – 05:00 UTC If possible, we ask that you submit tickets using the DCD Form or via email. Thank you for your understanding!

  2. resolved Jul 17, 2026, 04:55 PM UTC

    Phone coverage is currently normal