IONOS Cloud experienced a major incident on July 13, 2026 affecting Compute and Cubes and 1 more component, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 11:16 AM UTC
We are currently experiencing an issue where resources in the FRA region are unreachable and showing an Unknown state. This issue is currently being investigated and we will keep you informed of any updates.
- investigating Jul 13, 2026, 11:17 AM UTC
We are continuing to investigate this issue.
- identified Jul 13, 2026, 11:51 AM UTC
Our teams identified some affected hardware servers that caused the unavailability. We are now in process of migrating the affected VMs to different HW servers, so please check your VMs. We are still working on the root cause investigation.
- monitoring Jul 13, 2026, 12:00 PM UTC
Our tech teams were able to restore all VMs and products, so all are back available and running. However, we keep monitoring the situation for a while.
- resolved Jul 13, 2026, 01:44 PM UTC
The incident has been resolved, the VMs are back working again.