IONOS Cloud experienced a major incident on July 9, 2026 affecting Compute and Cubes and 1 more component, lasting 9h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 10:16 PM UTC
We are currently responding to an incident in our VIT datacenter. We will regularly update this status page with information.
- identified Jul 09, 2026, 10:29 PM UTC
Power has been restored and site support systems are back in operational state. We have started recovering infrastructure components to fully restore service.
- identified Jul 09, 2026, 10:47 PM UTC
Most affected hosts have been brought back into service. We are working on restoring the remaining components.
- identified Jul 10, 2026, 12:28 AM UTC
All but one hosts are recovered. The remaining host suffered a hardware defect and needs to be replaced to recover the workload provisioned there. This is currently underway. We estimate that this work will be completed within the next minutes.
- monitoring Jul 10, 2026, 12:41 AM UTC
The last host and VMs have been recovered. We are setting this incident into monitoring status. Preliminary information on the Incident: Following a power grid outage, the site suffered a partial interruption of power, which impacted several datacenter support systems. The reason for this is under active investigation. This affected the availability of a subset of infrastructure components and hosts, subsequently impacting the VMs provisioned on them or dependent on those components. A full Root Cause Analysis (RCA) is currently being compiled and will be shared here once completed. Thank you for your patience.
- resolved Jul 10, 2026, 07:59 AM UTC
We are marking this incident as resolved. The Root Cause Analysis will be published here once compiled.