IONOS Cloud incident

Provisioning: Degraded Performance in Job Processing

Major Resolved View vendor source →

IONOS Cloud experienced a major incident on July 5, 2026 affecting Data Center Designer (DCD) and Managed Kubernetes and 1 more component, lasting 3h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2026, 08:01 AM UTC
Resolved
Jul 05, 2026, 11:50 AM UTC
Duration
3h 49m
Detected by Pingoru
Jul 05, 2026, 08:01 AM UTC

Affected components

Data Center Designer (DCD)Managed KubernetesManaged KubernetesManaged KubernetesManaged KubernetesManaged KubernetesManaged KubernetesManaged KubernetesManaged KubernetesManaged Kubernetes

Update timeline

  1. investigating Jul 05, 2026, 08:01 AM UTC

    We are currently investigating instances of performance degradation in job processing. Our Provisioning Team is currently investigating the root cause of these events.

  2. investigating Jul 05, 2026, 08:04 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 05, 2026, 08:08 AM UTC

    For Investigation we set mk8s api to maintenance mode (read-only)

  4. investigating Jul 05, 2026, 08:12 AM UTC

    We are continuing to investigate this issue.

  5. investigating Jul 05, 2026, 08:14 AM UTC

    We are continuing to investigate this issue.

  6. investigating Jul 05, 2026, 08:31 AM UTC

    We are continuing to investigate this issue.

  7. investigating Jul 05, 2026, 11:32 AM UTC

    We are currently seeing progress in provisioning, and the DCD maintenance page has been removed from the DCD.

  8. resolved Jul 05, 2026, 11:50 AM UTC

    The provisioning queue looks healthy again, and all services have been reactivated.