IONOS Cloud incident

Cloud Support: Telephone Support temporarily unavailable

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on July 2, 2026 affecting Cloud Support, lasting 6h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 07:00 AM UTC
Resolved
Jul 02, 2026, 01:50 PM UTC
Duration
6h 50m
Detected by Pingoru
Jul 02, 2026, 07:00 AM UTC

Affected components

Cloud Support

Update timeline

  1. investigating Jul 02, 2026, 07:00 AM UTC

    IONOS Cloud Support is temporarily unavailable via phone. We ask Customers and Partners to contact Cloud Support via the DCD Form or Email, instead.

  2. investigating Jul 02, 2026, 07:01 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 02, 2026, 01:50 PM UTC

    Phone Support is now available again