IONOS Cloud incident

AI Model Hub - All models currently unavailable

Critical Resolved View vendor source →

IONOS Cloud experienced a critical incident on June 23, 2026 affecting AI Model Hub, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2026, 10:24 AM UTC
Resolved
Jun 23, 2026, 02:26 PM UTC
Duration
4h 2m
Detected by Pingoru
Jun 23, 2026, 10:24 AM UTC

Affected components

AI Model Hub

Update timeline

  1. investigating Jun 23, 2026, 10:24 AM UTC

    Due to an internal issue that is currently being investigated, the BGE-M3 model is unavailable.

  2. investigating Jun 23, 2026, 10:26 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 23, 2026, 11:33 AM UTC

    A fix has been implemented and we are monitoring the service.

  4. resolved Jun 23, 2026, 02:26 PM UTC

    This incident has been resolved.