IONOS Cloud incident

Support Telephone Routing Issue

Minor Resolved View vendor source →
Started
Apr 22, 2026, 10:17 AM UTC
Resolved
Apr 22, 2026, 03:22 PM UTC
Duration
5h 4m
Detected by Pingoru
Apr 22, 2026, 10:17 AM UTC

Affected components

Cloud Support

Update timeline

  1. investigating Apr 22, 2026, 10:17 AM UTC

    We are currently investigating a routing issue affecting our Cloud Support telephone system. Customers might experience disconnects or calls not being routed correctly. If you are unable to reach IONOS Cloud Support via the numbers listed in the DCD or our documentation, please use the following validated line: Direct Dial: +49 30 577 00 820

  2. resolved Apr 22, 2026, 03:22 PM UTC

    We are resolving this incident as the underlying cause has been identified and fixed. We are sorry for the inconvenience caused. All our documented support numbers should now work again as expected. https://docs.ionos.com/cloud/support/general-information/contact-information

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