IONOS Cloud experienced a minor incident on November 18, 2025 affecting Compute and Storage and 1 more component, lasting 6h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 07:54 AM UTC
We are currently investigating further degradations in the performance. This may be related to an incident earlier in the night. We will provide all of our customers with regular updates.
- identified Nov 18, 2025, 08:58 AM UTC
Our team is currently assessing the situation. While most customers are seeing performance return to nominal levels, we are still seeing some sporadic performance degradation. We will continue to update all of our customers as our teams work to resolved all issues as fast as possible
- monitoring Nov 18, 2025, 10:59 AM UTC
Performance should be back to normal for all or most customers. Our team is currently working on an RCA, which we will publish here as soon as that is available.
- resolved Nov 18, 2025, 02:09 PM UTC
All services are reporting normal. RCA to follow.