IONOS Cloud experienced a minor incident on November 24, 2025 affecting Object Storage, lasting 6h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 24, 2025, 11:52 AM UTC
We are investigating a potential issue in our S3 Object Storage
- monitoring Nov 24, 2025, 12:02 PM UTC
We identified a single node experiencing degraded performance caused by a disk hardware issue. Mitigation steps have been applied. We are currently monitoring the environment to ensure all performance metrics return to expected levels.
- resolved Nov 24, 2025, 06:35 PM UTC
Error rates remained low and are now below baseline. We mark this incident resolved. While the root cause - a disk failure - was addressed quickly, high concurrent traffic delayed the return to baseline error rates. We maintained an extended monitoring period to ensure full stability. We are also confident that our upcoming S3 service improvements will significantly mitigate prolonged recovery times in similar future incidents.