IONOS Cloud incident

Increased error rate in S3 FRA

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on November 27, 2025 affecting Object Storage, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 11:11 AM UTC
Resolved
Nov 27, 2025, 02:23 PM UTC
Duration
3h 11m
Detected by Pingoru
Nov 27, 2025, 11:11 AM UTC

Affected components

Object Storage

Update timeline

  1. investigating Nov 27, 2025, 11:11 AM UTC

    We are currently investigating an increase in error rates for our S3 Service in FRA

  2. identified Nov 27, 2025, 11:33 AM UTC

    Issue traced to a faulty S3 node. Mitigation is currently in progress.

  3. monitoring Nov 27, 2025, 11:50 AM UTC

    We are seeing dropping error rates and believe that the migration worked. We will monitor the situation to ensure stable service.

  4. resolved Nov 27, 2025, 02:23 PM UTC

    This incident has been resolved. We will publish a Root Cause Analysis (RCA) once our internal investigation is complete.