IONOS Cloud incident

Increased Error Count for S3 in FRA, TXL

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on November 27, 2025 affecting Object Storage and Object Storage, lasting 14h. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 08:08 PM UTC
Resolved
Nov 28, 2025, 10:09 AM UTC
Duration
14h
Detected by Pingoru
Nov 27, 2025, 08:08 PM UTC

Affected components

Object StorageObject Storage

Update timeline

  1. investigating Nov 27, 2025, 08:08 PM UTC

    We are currently investigating increased error count in two datacenters.

  2. identified Nov 27, 2025, 08:39 PM UTC

    Our Storage Team is currently working towards stabilizing the service in both data centers. Error rate in TXL has dropped.

  3. monitoring Nov 27, 2025, 09:30 PM UTC

    The Object Storage team has identified a likely culprit for the increased error rate and has restarted the service. We are currently monitoring the error rate in both data centers

  4. resolved Nov 28, 2025, 10:09 AM UTC

    We consider the incident resolved. The error rate has stayed at baseline levels over the last few hours. We will publish a Root Cause Analysis once it is completed.