IONOS Cloud experienced a major incident on December 12, 2025 affecting AI Model Hub, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
AI Model Hub
Update timeline
- investigating Dec 12, 2025, 07:27 PM UTC
We are currently investigating increased error count in our AI Model Hub.
- investigating Dec 12, 2025, 08:09 PM UTC
Error rate has increased. Our Model Hub Team is working towards restoring normal operations.
- identified Dec 12, 2025, 08:24 PM UTC
The team has identified the issue affecting the {{baseUrl}}/v1/models endpoint and is working towards a resolution. Other Hub Endpoints should be unaffected.
- monitoring Dec 12, 2025, 10:15 PM UTC
The team has successfully mitigated the incident. We are currently monitoring latency to ensure that the service is fully restored.
- resolved Dec 12, 2025, 10:43 PM UTC
We are marking this incident as resolved. We will publish a RCA as soon as it is compiled.