IONOS Cloud experienced a minor incident on December 18, 2025 affecting Network and Network, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2025, 02:30 PM UTC
We are currently investigating connectivity issues in our TXL and FRA2 datacenter.
- identified Dec 18, 2025, 03:08 PM UTC
We are currently investigating a service degradation in our internal monitoring setup in TXL. We do not currently see evidence for customer facing issues in TXL, so we are making TXL as operational again for now. We are currently investigating a potential DNS issue in FRA2 and will keep you informed about it here.
- monitoring Dec 18, 2025, 03:28 PM UTC
We are marking FRA2 as operational. Services that were marked as affected (IAM) report full availability again. We are investigating the incident as two separate incidents that happened at the same time. A internal monitoring system degradation in TXL with no customer facing impact, as well as a suspected DNS issue in FRA2 that temporarily affected IAM services. We consider both incidents resolved and are monitoring all involved systems for anomalies.
- resolved Dec 18, 2025, 03:53 PM UTC
We are marking this incident as resolved. We will share a root cause analysis as soon as it is compiled.