IONOS Cloud incident

AI Model Hub Service Degradation and Increased Error Rate

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on January 29, 2026 affecting AI Model Hub, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 11:40 AM UTC
Resolved
Jan 29, 2026, 05:10 PM UTC
Duration
5h 30m
Detected by Pingoru
Jan 29, 2026, 11:40 AM UTC

Affected components

AI Model Hub

Update timeline

  1. investigating Jan 29, 2026, 11:40 AM UTC

    We are currently investigating increased error rate in our AI Model Hub.

  2. monitoring Jan 29, 2026, 01:00 PM UTC

    The team has successfully mitigated the incident. We are actively monitoring the service to ensure its full restoration.

  3. resolved Jan 29, 2026, 05:10 PM UTC

    Our AI Model Hub experienced a temporary degradation, resulting in an increase in 5xx errors when interacting with the service. The issue was identified as a spike in memory usage in the API components. Our teams implemented mitigation measures to stabilize the load, and the service has been fully restored. The incident is now considered resolved.