IONOS Cloud incident

Intermittent Issues with IONOS Cloud Telephon Support

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on January 30, 2026 affecting Cloud Support, lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 09:56 AM UTC
Resolved
Jan 30, 2026, 12:53 PM UTC
Duration
2h 57m
Detected by Pingoru
Jan 30, 2026, 09:56 AM UTC

Affected components

Cloud Support

Update timeline

  1. investigating Jan 30, 2026, 09:56 AM UTC

    We are currently investigating intermittent issues with IONOS Cloud Support Telephone Line. While mostly outgoing calls are affected, we ask customers to use [email protected] if the team cannot be reached correctly via phone.

  2. monitoring Jan 30, 2026, 12:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 30, 2026, 12:53 PM UTC

    This incident has been resolved.