IONOS Cloud experienced a major incident on September 29, 2026 affecting AI Model Hub, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
AI Model Hub
Update timeline
- identified Sep 29, 2026, 09:58 AM UTC
The AI Model Hub inference API is currently unavailable. API requests are returning 503 errors across all model endpoints (chat, embedding, rerank, image). This is related to the ongoing Kubernetes infrastructure issue in Frankfurt. Our team is actively working on restoration. We will provide another update within 30 minutes.
- resolved Sep 29, 2026, 11:07 AM UTC
This incident has been resolved.