Ion Interactive Outage History

Ion Interactive had 4 outages in the last 2 years totaling 59h 35m of downtime — averaging 0.2 incidents per month.

There were 4 Ion Interactive outages since June 19, 2024 totaling 59h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://ion-status.rockcontent.com

Minor December 22, 2025

Degraded Performance on a Single Server Impacting Some Consoles

Detected by Pingoru: Dec 22, 2025, 04:55 PM UTC
Resolved: Dec 23, 2025, 04:13 PM UTC
Duration: 23h 17m

Affected: ion interactive Platform

Timeline · 3 updates

investigating Dec 22, 2025, 04:55 PM UTC

We are currently investigating an issue impacting one server, which is causing some consoles to be affected at this time. Our team is actively working on the issue and will share an update shortly.
monitoring Dec 22, 2025, 05:38 PM UTC

The issue has been identified and fixed. The affected server and all associated consoles are now fully operational. We are continuing our investigation and will share more details regarding the root cause in a follow-up update soon.
resolved Dec 23, 2025, 04:13 PM UTC

A resource issue affecting one of our servers caused temporary unavailability for several consoles. The issue has been resolved and all consoles are now operating normally.

Read the full incident report →

Major October 20, 2025

Service Disruption: Ongoing AWS Outage

Detected by Pingoru: Oct 20, 2025, 01:14 PM UTC
Resolved: Oct 20, 2025, 06:46 PM UTC
Duration: 5h 31m

Affected: Login

Timeline · 3 updates

investigating Oct 20, 2025, 01:14 PM UTC

We are currently experiencing service disruption impacting ION due to an ongoing AWS outage. This directly affects platform functions, including login, the Data API, notifications, reports, and insights. While the ION consoles and experiences remain running normally, users who are already logged in can encounter errors when attempting to use any of the impacted internal services. Our team is actively monitoring the situation and will share another update immediately upon restoration or when new information is available. Thank you for your patience and our sincerest apologies for the inconvenience.
monitoring Oct 20, 2025, 02:19 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 20, 2025, 06:46 PM UTC

The ION login system has been fully restored. Access to the platform, including login, Data API, notifications, reports, and insights, is now operating normally. We’ll continue to monitor performance closely, but you can resume using ION as usual. Thank you for your patience while the AWS outage was being resolved.

Read the full incident report →

Critical August 13, 2025

Login outage

Detected by Pingoru: Aug 13, 2025, 03:44 PM UTC
Resolved: Aug 14, 2025, 12:55 PM UTC
Duration: 21h 11m

Affected: Login

Timeline · 3 updates

identified Aug 13, 2025, 03:44 PM UTC

We’re currently experiencing an issue with our login service. Our engineering team is actively working with highest priority to resolve it as quickly as possible. All other platform experiences remain fully operational. We’ll provide updates here as soon as we have more information. Thank you for your patience.
monitoring Aug 13, 2025, 05:05 PM UTC

Thanks for your patience. Due to a recent migration of our Cloudflare, some users had trouble logging into their Ion consoles. We’ve since resolved the issue, and all login functionalities have been fully restored. This problem only affected the login process; it did not impact anyone who was already logged in. Your Ion experiences and performance were not affected. We apologize for any inconvenience this may have caused. If you are experiencing any further issues, please reach out to [email protected].
resolved Aug 14, 2025, 12:55 PM UTC

Incident resolved.

Read the full incident report →

Critical June 19, 2024

All Ion consoles and experiences are currently unavailable

Detected by Pingoru: Jun 19, 2024, 03:09 PM UTC
Resolved: Jun 20, 2024, 12:44 AM UTC
Duration: 9h 34m

Affected: ion interactive PlatformCreative StudioUndoImagesScriptsFulfillmentServer ScriptletsIntegration: EloquaIntegration: MarketoIntegration: SalesforceIntegration: Web Form PostsIntegration: Delimited FilesIntegration: Formatted EmailsIntegration: DemandBaseIntegration: Account CredentialsURLsEmbed CodeLoginSingle Sign-OnSecurity CertificatesDomainsCapacity ManagementEmail TemplatesFlashFrameworksLibrary FormsSnippetsWidgetsLinksTextInteractive ComponentSummary ReportSource & Creative Drilldown ReportSuspicious Clicks ReportCapacity & Monthly Traffic ReportRaw Data File

Timeline · 7 updates

investigating Jun 19, 2024, 03:09 PM UTC

Our team has identified an instability on the login page of Ion consoles. For now, access is not available. Our technical team is working to restore the page and access as quickly as possible. We have a dedicated team prioritizing this situation. We are also monitoring and addressing a general issue where images are not loading on the experiences.
investigating Jun 19, 2024, 03:17 PM UTC

We are continuing to investigate this issue.
investigating Jun 19, 2024, 03:19 PM UTC

We are continuing to investigate this issue.
investigating Jun 19, 2024, 06:05 PM UTC

All Ion consoles and experiences are currently unavailable. We are working to resolve this issue as quickly as possible.
investigating Jun 19, 2024, 06:07 PM UTC

We are continuing to investigate this issue.
investigating Jun 19, 2024, 07:54 PM UTC

We identified an issue with our account at one of our providers, AWS, which caused an outage of all our products. Our Product and Engineering team is already in direct contact with the provider and working to resolve this issue as quickly as possible.
resolved Jun 20, 2024, 12:44 AM UTC

Ion is fully operational again! All functionalities (except undo/redo) have been restored. The team is actively working on resolving it.

Read the full incident report →