Ion Interactive experienced a major incident on October 20, 2025 affecting Login, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:14 PM UTC
We are currently experiencing service disruption impacting ION due to an ongoing AWS outage. This directly affects platform functions, including login, the Data API, notifications, reports, and insights. While the ION consoles and experiences remain running normally, users who are already logged in can encounter errors when attempting to use any of the impacted internal services. Our team is actively monitoring the situation and will share another update immediately upon restoration or when new information is available. Thank you for your patience and our sincerest apologies for the inconvenience.
- monitoring Oct 20, 2025, 02:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 06:46 PM UTC
The ION login system has been fully restored. Access to the platform, including login, Data API, notifications, reports, and insights, is now operating normally. We’ll continue to monitor performance closely, but you can resume using ION as usual. Thank you for your patience while the AWS outage was being resolved.