Ion Interactive incident

All Ion consoles and experiences are currently unavailable

Critical Resolved View vendor source →

Ion Interactive experienced a critical incident on June 19, 2024 affecting ion interactive Platform and Creative Studio and 1 more component, lasting 9h 34m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2024, 03:09 PM UTC
Resolved
Jun 20, 2024, 12:44 AM UTC
Duration
9h 34m
Detected by Pingoru
Jun 19, 2024, 03:09 PM UTC

Affected components

ion interactive PlatformCreative StudioUndoImagesScriptsFulfillmentServer ScriptletsIntegration: EloquaIntegration: MarketoIntegration: Salesforce

Update timeline

  1. investigating Jun 19, 2024, 03:09 PM UTC

    Our team has identified an instability on the login page of Ion consoles. For now, access is not available. Our technical team is working to restore the page and access as quickly as possible. We have a dedicated team prioritizing this situation. We are also monitoring and addressing a general issue where images are not loading on the experiences.

  2. investigating Jun 19, 2024, 03:17 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 19, 2024, 03:19 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 19, 2024, 06:05 PM UTC

    All Ion consoles and experiences are currently unavailable. We are working to resolve this issue as quickly as possible.

  5. investigating Jun 19, 2024, 06:07 PM UTC

    We are continuing to investigate this issue.

  6. investigating Jun 19, 2024, 07:54 PM UTC

    We identified an issue with our account at one of our providers, AWS, which caused an outage of all our products. Our Product and Engineering team is already in direct contact with the provider and working to resolve this issue as quickly as possible.

  7. resolved Jun 20, 2024, 12:44 AM UTC

    Ion is fully operational again! All functionalities (except undo/redo) have been restored. The team is actively working on resolving it.