INVIDI Pulse incident
Pulse Audience Management API - Service Degradation
Resolved after 6 hours 30 minutes, affecting APIs, on December 1, 2025.
We would like to inform you that all affected batch upload files have now been successfully processed. We will therefore proceed to close this incident.
Affected components
Update timeline
- investigating Dec 01, 2025, 09:53 AM UTC
We are currently experiencing a service degradation affecting the Pulse Audience Management API. Audience batch upload requests are not being processed. Our engineers are actively working on a solution, and we will provide an update by 10:50 AM UTC.
- identified Dec 01, 2025, 10:44 AM UTC
We are continuing work to resolve the issue with Pulse Audience Management API. We will provide our next update by 11:50 UTC.
- monitoring Dec 01, 2025, 11:12 AM UTC
The Pulse Audience Management API service degradation has been resolved, and all services are now operating normally. We are currently reprocessing all files that were not ingested and will continue to monitor the system until all jobs are successfully completed. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Dec 01, 2025, 04:24 PM UTC
We would like to inform you that all affected batch upload files have now been successfully processed. We will therefore proceed to close this incident.
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