Intermountain Health App incident

Partial Outage of My Health+ Features

Resolved after 7 hours 58 minutes, affecting Online Patient Portal and Apple Mobile App and 1 more, on January 18, 2024.

investigating Jan 18, 2024, 06:46 PM UTC

My Health+ is currently experiencing intermittent, or a complete inability to process Paying for Care features. This issue may prevent users from viewing their bills, or complete an online bill pay transaction. The issue is under investigation. Other errors may be present during this time, and they will be identified as the investigation continues.

Started
Jan 18, 2024, 06:46 PM UTC
Resolved
Jan 19, 2024, 02:44 AM UTC
Duration
7h 58m
Detected by Pingoru
Jan 18, 2024, 06:46 PM UTC

Affected components

Online Patient PortalApple Mobile AppBilling FeaturesAndroid Mobile App

Update timeline

  1. investigating Jan 18, 2024, 06:46 PM UTC

    My Health+ is currently experiencing intermittent, or a complete inability to process Paying for Care features. This issue may prevent users from viewing their bills, or complete an online bill pay transaction. The issue is under investigation. Other errors may be present during this time, and they will be identified as the investigation continues.

  2. resolved Jan 19, 2024, 02:44 AM UTC

    This incident has been resolved.

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