Intercom incident

[AU Hosting] Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regions

Intercom experienced a minor incident on June 11, 2026 affecting Mobile Messenger, lasting —. The incident has been resolved; the full update timeline is below.

Started: Jun 11, 2026, 10:33 AM UTC
Resolved: Jun 11, 2026, 10:33 AM UTC
Duration: —
Detected by Pingoru: Jun 11, 2026, 10:33 AM UTC

Affected components

Mobile Messenger

Update timeline

identified Jun 11, 2026, 09:54 AM UTC

Status: Identified We are investing a high rate of errors in the mobile SDK endpoints and mobile push functionality in the EU and Australian hosting regions. Affected components Mobile Messenger (Partial outage)
resolved Jun 11, 2026, 10:33 AM UTC

Status: Resolved For EU customers between 09:34 - 10:18UTC, and AU customers between 09:36 - 10:06UTC Mobile SDK endpoints and mobile push were impaired. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to [email protected]: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Mobile Messenger (Operational)