Intercom incident

[EU Hosting] Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)

Minor Resolved View vendor source →

Intercom experienced a minor incident on June 12, 2026 affecting Omnichannel and Outbound, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 07:13 PM UTC
Resolved
Jun 12, 2026, 07:13 PM UTC
Duration
—
Detected by Pingoru
Jun 12, 2026, 07:13 PM UTC

Affected components

OmnichannelOutbound

Update timeline

  1. identified Jun 12, 2026, 02:30 PM UTC

    Status: Identified There are currently delays in sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp) due to issues on their side. We're monitoring the situation. Affected components Omnichannel (Degraded performance) Outbound (Degraded performance)

  2. resolved Jun 12, 2026, 07:13 PM UTC

    Status: Resolved Meta services are back up and running, and we’ve caught up on queued messages. Affected components Omnichannel (Operational) Outbound (Operational)