- Detected by Pingoru
- Nov 24, 2025, 01:54 PM UTC
- Resolved
- Nov 24, 2025, 03:27 PM UTC
- Duration
- 1h 33m
Affected: Reports and Dashboards
Timeline · 2 updates
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investigating Nov 24, 2025, 01:54 PM UTC
At this time, some On Demand Reports and Scheduled Reports are not accessible. We’re investigating the issue and will share more as we validate findings Next Steps: We’ll provide our next update within 60 minutes.
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resolved Nov 24, 2025, 03:27 PM UTC
A fix has been implemented; we’re monitoring stability and processing any backlog. Reports are now accessible. No data loss observed at this time. We’ll update if this changes. Thank you for your patience while we worked to restore normal performance.
Read the full incident report →
- Detected by Pingoru
- Nov 17, 2025, 09:29 PM UTC
- Resolved
- Nov 17, 2025, 09:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Nov 17, 2025, 09:29 PM UTC
During the timeframe of 4:00pm and 4:15pm Eastern users had reported not being able to access the IntelliShift Platform. Our team had rapidly engaged and within a matter of moments the platform was again accessible. We are closely monitoring the situation to ensure that we mitigate this from occurring in the future.
Read the full incident report →
- Detected by Pingoru
- Sep 26, 2025, 03:12 PM UTC
- Resolved
- Sep 26, 2025, 03:30 PM UTC
- Duration
- 18m
Affected: Telematics and GPS location
Timeline · 2 updates
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identified Sep 26, 2025, 03:12 PM UTC
We are currently investigating an issue impacting some assets’ telematics live feed, causing delays in updating the Telematics Map view and Fleet Status. Please note: All telematics data continues to be recorded, and we do not expect any data loss. One of our Cloud Partners has reported widespread issues with cloud hosting, which is also affecting some of our platform. We are working closely with them to ensure that the issue is resolved. We will share updates as soon as more information becomes available. Thank you for your patience and understanding.
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resolved Sep 26, 2025, 03:30 PM UTC
The issue causing delays in updating the Telematics Map view and Fleet Status has been fully resolved. All systems are now operating normally, and all assets are updating again in real-time. Thank you for your patience while we worked to restore full functionality.
Read the full incident report →
- Detected by Pingoru
- Sep 25, 2025, 04:58 PM UTC
- Resolved
- Sep 25, 2025, 09:33 PM UTC
- Duration
- 4h 34m
Affected: Telematics and GPS location
Timeline · 2 updates
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investigating Sep 25, 2025, 04:58 PM UTC
We are aware that some users are experiencing an issue where asset positions are not updating within the Telematics Map. Our team is actively investigating and working to resolve this as quickly as possible. Temporary Workarounds: Refresh the page to update asset positions. Use Fleet Status, Quick Zoom, or the Asset Information bubble to view current asset locations. We’ll provide updates as soon as more information becomes available. Thank you for your patience.
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resolved Sep 25, 2025, 09:33 PM UTC
At this time this issue has been resolved. We will continue to monitor this closely. Thank You.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2025, 03:38 PM UTC
- Resolved
- Sep 04, 2025, 03:52 PM UTC
- Duration
- 13m
Affected: Web Application
Timeline · 2 updates
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investigating Sep 04, 2025, 03:38 PM UTC
At this time we are seeing users receiving an error that “something went wrong. Please try again” and preventing users from loading the platform. The Intellishift team is engaged and working to resolve this issue as quickly as possible Thank you
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resolved Sep 04, 2025, 03:52 PM UTC
The Intellishift platform is back online and users are able to sign in. Thank you for your patience on this. We are continuing to monitor the situation. Regards
Read the full incident report →
- Detected by Pingoru
- Aug 08, 2025, 06:34 PM UTC
- Resolved
- Aug 08, 2025, 08:02 PM UTC
- Duration
- 1h 28m
Affected: In The Field Mobile App
Timeline · 3 updates
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investigating Aug 08, 2025, 06:34 PM UTC
We have been informed users are experiencing issues with the IntelliShift In The Field App crashing upon launching the app. Our team is investigating this further. Stay tuned for further updates.
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identified Aug 08, 2025, 07:02 PM UTC
Though our investigation, it looks like the reported issues are related to those on Android 12 or older. Our team is working on making changes to correct this. Regards.
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resolved Aug 08, 2025, 08:02 PM UTC
A fix has been implemented for this reported issue. Thank You.
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2025, 01:22 PM UTC
- Resolved
- Jul 22, 2025, 02:04 PM UTC
- Duration
- 41m
Affected: Reports and Dashboards
Timeline · 2 updates
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investigating Jul 22, 2025, 01:22 PM UTC
At this time IntelliShift is experiencing a service degradation with regards to Reports & Dashboards. This means that at this time some Reports or Dashboards may not display data when running for data for the last 48 hours. Our team is investigating this issue with the aim to get this issue restored as soon as possible. Our team will update you along the process towards resolution. Thank You.
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resolved Jul 22, 2025, 02:04 PM UTC
Thank you for your patience. this issue has been resolved. Reports & Dashboards are online and operational. Regards.
Read the full incident report →
- Detected by Pingoru
- Jun 20, 2025, 01:39 PM UTC
- Resolved
- Jun 20, 2025, 02:55 PM UTC
- Duration
- 1h 16m
Affected: HOS / Logbook
Timeline · 2 updates
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identified Jun 20, 2025, 01:39 PM UTC
Our team has identified an issue loading Hours of Service on the IntelliShift platform, our team is engaged on this and working to resolve this issue as soon as possible. Thank you for your patience.
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resolved Jun 20, 2025, 02:55 PM UTC
This incident has been resolved though our team is monitoring this closely Thank You.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2025, 07:28 PM UTC
- Resolved
- Mar 24, 2025, 07:50 PM UTC
- Duration
- 22m
Affected: Telematics and GPS locationMobile App
Timeline · 2 updates
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investigating Mar 24, 2025, 07:28 PM UTC
At this time we have received reports from users who are experiencing issues with Assets Not Loading on the Telematics Map View and Fleet Status screens.
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resolved Mar 24, 2025, 07:50 PM UTC
This incident has been resolved. Our teams are continuing to review this incident to ensure we implement a permanent solution to prevent this from recurring.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2024, 04:12 PM UTC
- Resolved
- Nov 26, 2024, 10:48 PM UTC
- Duration
- 6h 35m
Affected: Web ApplicationConnect API
Timeline · 4 updates
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investigating Nov 26, 2024, 04:12 PM UTC
Select users reported intermittent IntelliShift application latency starting 11:00 AM EST. The IntelliShift team is investigating these performance issues causing extended load times for certain users.
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investigating Nov 26, 2024, 04:35 PM UTC
We are continuing to investigate this issue.
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investigating Nov 26, 2024, 04:51 PM UTC
A fix for the IntelliShift application latency has been implemented and we are monitoring the results.
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resolved Nov 26, 2024, 10:48 PM UTC
The IntelliShift team saw intermittent network performance issues in one of the regions of the IntelliShift architecture that caused extended load times for certain users.
Read the full incident report →
- Detected by Pingoru
- Oct 17, 2024, 12:09 PM UTC
- Resolved
- Oct 17, 2024, 01:08 PM UTC
- Duration
- 58m
Affected: Accessory and Sensor Monitoring
Timeline · 2 updates
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identified Oct 17, 2024, 12:09 PM UTC
Assets that leverage Telematics Accessory Monitoring or I/O Monitoring to monitor additional components of the asset like a Power Take Off (PTO) switch are not displaying the real-time Accessory status on the Map or Fleet Status at this time. The IntelliShift team has identified the issue that is causing this and a fix is being implemented. All Accessory Data will still trigger all Real-Time alerts, and be available in all Reports in IntelliShift. This issue is just related to viewing the Accessory Status in real-time on the Map View Asset Bubble and/or Fleet Status page.
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resolved Oct 17, 2024, 01:08 PM UTC
This incident has been resolved.
Read the full incident report →
Critical September 18, 2024 - Detected by Pingoru
- Sep 18, 2024, 07:22 PM UTC
- Resolved
- Sep 18, 2024, 07:55 PM UTC
- Duration
- 33m
Affected: Web ApplicationTelematics and GPS locationConnect API
Timeline · 4 updates
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investigating Sep 18, 2024, 07:22 PM UTC
IntelliShift's infrastructure teams are currently investigating this issue.
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identified Sep 18, 2024, 07:32 PM UTC
Currently the IntelliShift Application is operational. The Telematics and GPS location on the Map and Fleet Status pages are still experiencing an issue. The issue has been identified and a fix is being implemented.
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resolved Sep 18, 2024, 07:55 PM UTC
This incident has been resolved.
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postmortem Sep 20, 2024, 07:15 PM UTC
Our investigation revealed an infrastructure issue that added resource pressure to the affected systems. Our teams actively monitored and analyzed all components of the affected systems and confirmed we have addressed the contributing factors that resulted in intermittent application latency.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2024, 12:20 PM UTC
- Resolved
- Sep 06, 2024, 12:03 AM UTC
- Duration
- 11h 43m
Affected: Telematics and GPS location
Timeline · 6 updates
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investigating Sep 05, 2024, 12:20 PM UTC
We are currently investigating this issue.
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identified Sep 05, 2024, 03:23 PM UTC
The issue has been identified and a fix is being implemented.
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identified Sep 05, 2024, 06:28 PM UTC
This is an intermittent issue that is impacting ~50% of devices. Our teams have identified this issue being a network related issue that is preventing the IntelliShift platform from receiving data in a timely fashion from certain devices in the field. We are continuing to work on a fix for the identified issue.
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monitoring Sep 05, 2024, 10:19 PM UTC
A fix has been implemented and we are monitoring results. At this time, the IntelliShift platform is receiving the data from the devices that were experiencing delays sending data to IntelliShift earlier today and processing that data accordingly.
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resolved Sep 06, 2024, 12:03 AM UTC
This incident has been resolved.
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postmortem Sep 06, 2024, 06:55 PM UTC
This intermittent issue that impacted select devices deployed by IntelliShift from providing a real-time GPS data feed to the IntelliShift Map View, Fleet Status, and Mobile apps was caused by a network issue discovered on our third-party data providers system. IntelliShift assisted in identifying the issue and monitored all systems as our third-party data provided applied a fix to resolve the intermittent delays in the live feed. This fix was a permanent solution to prevent this network issue from impacting the live telematics feed in the future.
Read the full incident report →
- Detected by Pingoru
- Aug 31, 2024, 05:00 PM UTC
- Resolved
- Aug 31, 2024, 01:00 PM UTC
- Duration
- —
Timeline · 2 updates
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resolved Aug 31, 2024, 05:00 PM UTC
Customers may have experienced delays or issues when accessing certain pages within the the IntelliShift web application between 9:00 AM - 9:40 AM ET, resulting in extended page load times.
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postmortem Aug 31, 2024, 05:01 PM UTC
This issue was caused by network latency between hosts within the IntelliShift platform hosting environment. A fix was implemented for this issue and monitored the environment to confirm that service was restored.
Read the full incident report →
- Detected by Pingoru
- Aug 01, 2024, 01:41 PM UTC
- Resolved
- Aug 01, 2024, 01:59 PM UTC
- Duration
- 18m
Affected: Web Application
Timeline · 2 updates
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identified Aug 01, 2024, 01:41 PM UTC
Users may experience certain reports and the fleet status page not loading properly. We have identified the issue that is causing this and a fix is being implemented.
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resolved Aug 01, 2024, 01:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 19, 2024, 03:56 PM UTC
- Resolved
- Jul 19, 2024, 04:45 PM UTC
- Duration
- 49m
Affected: Web ApplicationMobile App
Timeline · 2 updates
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investigating Jul 19, 2024, 03:56 PM UTC
We are currently investigating this issue.
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resolved Jul 19, 2024, 04:45 PM UTC
This Incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2024, 01:29 PM UTC
- Resolved
- Jul 16, 2024, 03:10 PM UTC
- Duration
- 1h 41m
Affected: Web Application
Timeline · 3 updates
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investigating Jul 16, 2024, 01:29 PM UTC
At this time we have received reports from users who are experiencing issues with Asset Names Not Loading on the Intellishift Map, As well as users experiencing delays with the Intellishift Telematics Map. Our team is currently investigating this issue. Thank You.
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monitoring Jul 16, 2024, 02:36 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 16, 2024, 03:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2024, 01:24 PM UTC
- Resolved
- Jul 09, 2024, 01:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jul 09, 2024, 01:24 PM UTC
There was a period on 7/9/2024 from 9:00 AM - 9:20 AM EST where the Asset Names on the IntelliShift Telematics Map View were not displaying properly. This issue was related to latency from a third party data provider service used in the Map View page. This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2024, 01:49 PM UTC
- Resolved
- Jul 03, 2024, 07:27 PM UTC
- Duration
- 5h 37m
Affected: Web ApplicationMobile App
Timeline · 3 updates
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investigating Jul 03, 2024, 01:49 PM UTC
We are currently investigating an issue that is impacting some assets telematics live feed causing delays in updating the telematics map view and fleet status. All data continues to be recorded and we do not expect any data loss.
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monitoring Jul 03, 2024, 03:26 PM UTC
Majority of impacted assets are now showing real-time data. We are continuing to monitor this.
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resolved Jul 03, 2024, 07:27 PM UTC
The telematics live feed delay has been resolved. All assets are now displaying real-time current locations on the Map View and Fleet Status pages in the IntelliShift Telematics module. We are monitoring this closely to ensure that no further issues present itself. As well, we will provide a root cause analysis within the next 24-48 hours.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2024, 06:39 PM UTC
- Resolved
- Jun 03, 2024, 12:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 12, 2024, 06:39 PM UTC
On June 3rd, 2024 between 8:30 AM - 9:30 AM ET, IntelliShift Telematics experienced intermittent delay of the live feed of telematics data updating the Map View on select assets. This delay was related to a delay in our live feed from our upstream data providers.
Read the full incident report →
