INSTANDA experienced a major incident on April 24, 2026, lasting 2d 14h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 24, 2026, 04:46 PM UTC
Our technical teams are currently investigating an issue that is affecting Auto Renewals functionality. Manual Renewal of policies isn't affected. We offer our apologies for any disruption this may cause you and your customers. Please be assured that this is being investigated as a high priority. Thank you for your patience and understanding whilst our teams investigate this issue.
- resolved Apr 27, 2026, 07:37 AM UTC
We've now resolved the incident. Thanks for your patience.