Inconsistent API behaviour through Quote Journey
Timeline · 4 updates
- identified Oct 15, 2026, 10:35 AM UTC
We've identified an issue causing an inconsistent response to API requests and our engineers are urgently working on a solution. Analysis suggests the issue may affect multiple integrations. You may be affected if an API callout’s integration uses quote details that aren’t mapped as its input variables, because the callout now only re-runs when those inputs change, potentially leading to stale quote values being presented for use. We have confirmed that in build 1.110, the callout only re-runs when one of its input-variables changes.
- identified Oct 15, 2026, 12:20 PM UTC
Our engineers have identified the code issue which creates the current incident and have replicated it locally. They are now working on building a fix for this and we will notify you when we have a minor version available to deploy.
- identified Oct 15, 2026, 02:24 PM UTC
Our engineers have built the correction for this incident and will deploy a minor version of 1.110 overnight. We apologise for any impact on your use of the INSTANDA service and ask that you [contact the service desk](https://support.instanda.com/) should you have any questions or need any support related to the incident.
- resolved Oct 19, 2026, 12:12 PM UTC
Having deployed a minor release on version 1.110, tests indicate that normal operation has been resumed and this incident is now closed. Please accept our apologies for any impact caused to your use of the service.