INSTANDA Outage History

INSTANDA is up right now

Pingoru has recorded 6 incidents for INSTANDA: 6 in the last 12 months and 3 in the last 90 days.

Source: status.instanda.com

6incidents recorded
6last 12 months
3last 90 days
29 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct21%
Pingoru began tracking INSTANDA in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026163 of 720 (9%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202612 of 744 (0%)
August 202610 of 744 (0%)
September 202600 of 720 (0%)
October 20262106 of 512 (21%)

Incidents, newest first

Major October 15, 2026 Inconsistent API behaviour through Quote Journey 4d 9h

Started Oct 15, 2026, 02:14 AM UTC· resolved Oct 19, 2026, 12:12 PM UTC

  1. identified Oct 15, 2026, 10:35 AM UTC

    We've identified an issue causing an inconsistent response to API requests and our engineers are urgently working on a solution. Analysis suggests the issue may affect multiple integrations. You may be affected if an API callout’s integration uses quote details that aren’t mapped as its input variables, because the callout now only re-runs when those inputs change, potentially leading to stale quote values being presented for use. We have confirmed that in build 1.110, the callout only re-runs when one of its input-variables changes.

  2. identified Oct 15, 2026, 12:20 PM UTC

    Our engineers have identified the code issue which creates the current incident and have replicated it locally. They are now working on building a fix for this and we will notify you when we have a minor version available to deploy.

  3. identified Oct 15, 2026, 02:24 PM UTC

    Our engineers have built the correction for this incident and will deploy a minor version of 1.110 overnight. We apologise for any impact on your use of the INSTANDA service and ask that you [contact the service desk](https://support.instanda.com/) should you have any questions or need any support related to the incident.

  4. resolved Oct 19, 2026, 12:12 PM UTC

    Having deployed a minor release on version 1.110, tests indicate that normal operation has been resumed and this incident is now closed. Please accept our apologies for any impact caused to your use of the service.

Read the full incident report →

Major October 2, 2026 Service disruption to the processing of online payments 14m

Started Oct 02, 2026, 11:48 AM UTC· resolved Oct 02, 2026, 12:03 PM UTC

  1. investigating Oct 02, 2026, 11:48 AM UTC

    We are currently investigating an interruption affecting the processing of online payments. As a result, client sites are experiencing difficulties completing payment transactions. Resolving this issue remains our highest priority, and our technical specialists are working closely with our payment processor to identify the root cause and restore full service as quickly as possible. We will continue to share updates here as new information becomes available. In the meantime, if you have any specific questions or concerns, please contact the INSTANDA Platform Support Team, who will be happy to assist. We sincerely apologise for the disruption this incident may cause.

  2. resolved Oct 02, 2026, 12:03 PM UTC

    Systems are now fully operational. We are closely monitoring payment transactions with our payment processor to confirm that service remains stable across all regions. If you notice any issues completing payments, please contact the INSTANDA Platform Support Team. We apologise for any inconvenience caused.

Read the full incident report →

Major July 3, 2026 Instanda EMEA Issues Affecting Publish to Test 1h 31m

Started Jul 03, 2026, 08:23 AM UTC· resolved Jul 03, 2026, 09:55 AM UTC

  1. investigating Jul 03, 2026, 08:23 AM UTC

    Instanda is investigating an issue affecting Publish to Test.

  2. investigating Jul 03, 2026, 09:44 AM UTC

    design.instanda.com service has now been restored, and the issue affecting Publish to Test has been resolved. Instanda is continuing to investigate the root cause of the incident.

  3. resolved Jul 03, 2026, 09:55 AM UTC

    We've now resolved the incident, and all services are operating normally. Thank you for your patience while we worked to resolve the issue.

Read the full incident report →

Major April 24, 2026 Issue impacting Auto Renewals 2d 14h

Started Apr 24, 2026, 04:46 PM UTC· resolved Apr 27, 2026, 07:37 AM UTC

  1. investigating Apr 24, 2026, 04:46 PM UTC

    Our technical teams are currently investigating an issue that is affecting Auto Renewals functionality. Manual Renewal of policies isn't affected. We offer our apologies for any disruption this may cause you and your customers. Please be assured that this is being investigated as a high priority. Thank you for your patience and understanding whilst our teams investigate this issue.

  2. resolved Apr 27, 2026, 07:37 AM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major January 15, 2026 Service Disruption 2h 29m

Started Jan 15, 2026, 11:25 PM UTC· resolved Jan 16, 2026, 01:54 AM UTC

  1. resolved Jan 16, 2026, 01:54 AM UTC

    Service has been restored and we’re monitoring to ensure continued stability. We apologize for the disruption and appreciate your patience.

Read the full incident report →