INSTANDA experienced a major incident on October 8, 2024, lasting 11h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 08, 2024, 08:21 PM UTC
We have just been informed by our payment gateway provider that all their services are now back online. This will include all online customer payments, as well as any recurring payment schedules. INSTANDA technical teams will be performing some verification work over the next few days in order to assess whether any further remedial action is required for specific clients. However, should any pressing issues or concerns arise, then please don't hesitate to contact the Platform Support Team. We would like to offer our sincere gratitude for your patience and understanding throughout the duration of the incident.