Instana Outage History
Instana is up right nowPingoru has recorded 47 incidents for Instana: 45 in the last 12 months and 13 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 19 of 720 (3%) |
| May 2026 | 3 | 418 of 744 (56%) |
| June 2026 | 7 | 206 of 720 (29%) |
| July 2026 | 7 | 361 of 744 (48%) |
| August 2026 | 2 | 452 of 744 (61%) |
| September 2026 | 4 | 509 of 720 (71%) |
| October 2026 | 7 | 588 of 588 (100%) |
Incidents, newest first
Major June 10, 2026 RESOLVED: APAC - TEAL region customers may experience intermittent issues accessing Instana UI. 43m
Started Jun 10, 2026, 03:28 AM UTC· resolved Jun 10, 2026, 04:11 AM UTC
- resolved Jun 10, 2026, 03:28 AM UTC
Resolved 06/10/2026 4:11 AM UTC The issue is resolved,team is continuing to monitor the systems. Published 06/10/2026 3:28 AM UTC Customers hosted in APAC - TEAL region may experience intermittent issues accessing Instana UI , Team is working on it.
Major June 4, 2026 [CORAL] Incident - UI access unavailability 2h 54m
Started Jun 04, 2026, 08:00 PM UTC· resolved Jun 04, 2026, 10:55 PM UTC
- investigating Jun 04, 2026, 08:00 PM UTC
Thank you for your patience. Published 06/04/2026 8:00 PM UTC [CORAL Region] We are currently experiencing issues with UI availability for customers on Orange region. Customers may see a "access denied" page. Issue is only on UI tooling and there is no impact to data ingestion. Our instana team is investigating the issue, and we will update it here shortly. We are sorry for the incovenience.
- resolved Jun 04, 2026, 08:51 PM UTC
Instana SRE team has narrowed the issue down to Akamai. We are at this moment contacting their support team in order to regain access availability as soon as possible.
Major May 28, 2026 Performance issues on tenant unit dashboards on RED region 21h 37m
Started May 28, 2026, 09:00 PM UTC· resolved May 29, 2026, 06:37 PM UTC
- investigating May 28, 2026, 09:00 PM UTC
Resolved 05/29/2026 6:37 PM UTC The issue has been resolved.
- monitoring May 28, 2026, 10:47 PM UTC
The team continues to investigate the issue. Published 05/28/2026 9:00 PM UTC Some tenant unit dashboards are experiencing performance issues on RED region.
- resolved May 29, 2026, 07:29 AM UTC
The team has taken some mitigating steps to improve overall performance and continuing to monitor the issue.
Major May 25, 2026 Intermittent Data Processing Issues 141d 23h
Started May 25, 2026, 01:24 PM UTC· resolved Oct 14, 2026, 01:06 PM UTC
- resolved May 25, 2026, 01:24 PM UTC
Resolved 05/25/2026 10:22 PM UTC The issue has been resolved. Published 05/25/2026 1:24 PM UTC We are currently investigating an issue affecting data processing for a set of customers in Orange, Green, Coral, Blue, and Red regions. Some customers may experience delays or failures when processing incoming data. Our engineering team is actively investigating, and we will provide an update as soon as more information is available. Status: Investigating
Major May 14, 2026 Degraded Performance on Instana Platform in Region Teal and Pumpkin 152d 23h
Started May 14, 2026, 02:00 PM UTC· resolved Oct 14, 2026, 01:07 PM UTC
- resolved May 14, 2026, 02:03 PM UTC
Resolved 05/14/2026 2:40 PM UTC Resolved: The UI-related issue impacting sidebar navigation in Teal/Pumpkin has been fixed. Customers should now be able to access all sidebar links normally. We appreciate your patience while the team worked to restore full functionality. Published 05/14/2026 2:03 PM UTC Teal and Pumpkin region's are currently experiencing a UI-related issue. Customers can still log in to the TU successfully, however some sidebar navigation actions may result in a 404 error. The team is actively investigating and working on a fix. We will update the statuspage once we have an update.
Major April 30, 2026 Intermittent Data Display issues in Coral Region 1h 30m
Started Apr 30, 2026, 08:50 PM UTC· resolved Apr 30, 2026, 10:20 PM UTC
- resolved Apr 30, 2026, 08:50 PM UTC
Resolved 04/30/2026 10:20 PM UTC The issues have been resolved. Published 04/30/2026 8:50 PM UTC We are experiencing intermittent data display issues on some dashboards in Coral Region.
Major April 21, 2026 Navigation Sidebar missing in Teal Region tenant units 23m
Started Apr 21, 2026, 04:30 PM UTC· resolved Apr 21, 2026, 04:53 PM UTC
- resolved Apr 21, 2026, 04:30 PM UTC
Resolved 04/21/2026 4:53 PM UTC The team has resolved the issue. Published 04/21/2026 4:30 PM UTC The navigation sidebar is not showing for some tenant units in the Teal Region. The team is currently investigating the issue.
Major April 9, 2026 [RED/US-WEST-2] Incident - Service Degradation –
Started Apr 09, 2026, 08:30 PM UTC· resolved Apr 09, 2026, 08:30 PM UTC
- investigating May 26, 2026, 06:29 PM UTC
Resolved 05/27/2026 10:24 PM UTC After monitoring current state of Instana's RED region, we have observed that performance has been improved around the entire region, and the hotfix provided by our engineering teams have solved the login access issue. We apologize for the inconvenience and thank you for your patience.
- monitoring May 26, 2026, 07:10 PM UTC
Instana team continues to investigate the issue, UI is now accessible but users may experience service degradation and intermittent access issue Published 05/26/2026 6:29 PM UTC RED/US-WEST-2 - We are currently investigating an issue affecting Instana user login and UI access issue. Our teams are actively working to identify the root cause and mitigate the issue. We will provide an update at the earliest.
- monitoring May 26, 2026, 09:28 PM UTC
Intermittent issue still persists, users may experience momentarily slowness or access problems. Instana teams continue investigation.
- monitoring May 26, 2026, 10:37 PM UTC
Issue is still intermittently persisting, we are working on identifying the root cause
- monitoring May 27, 2026, 12:04 AM UTC
We continue to investigate the source of the intermittent slowness and login issue on RED region.
- monitoring May 27, 2026, 02:35 AM UTC
Our team is actively investigating the intermittent slowness and login issue on the RED region. Some corrective measures are taken and team is closely monitoring the situation for improvement. We will continue to keep you informed and provide the next update.
- monitoring May 27, 2026, 06:37 AM UTC
We are seeing improvement in our services, we are monitoring the situation.
- monitoring May 27, 2026, 09:33 AM UTC
Investigations are still in progress to mitigate the intermittent slowness while loading the Instana UI.
- monitoring May 27, 2026, 01:51 PM UTC
We are continuing to investigate the intermittent slowness affecting the Instana UI. Our engineering and SRE teams are actively working to identify the root cause and implement a resolution. We will provide a further update as soon as more information is available. We apologize for the inconvenience and thank you for your patience.
- monitoring May 27, 2026, 04:05 PM UTC
We are still actively investigating the intermittent slowness affecting the Instana UI. No resolution has been reached at this time, and we will share a further update once more information is available. Thank you for your patience and understanding.
- monitoring May 27, 2026, 05:48 PM UTC
Our team continues to investigate the intermittent slowness affecting the Instana UI. Our engineering and SRE teams are working to identify the root cause and devliver a solution. We will share more updates as soon as we have more information is available.
- resolved May 27, 2026, 08:51 PM UTC
Our engineering teams have delivered a hotfix for the login access and slowness issue for RED region. Customers should now see improved performance on Instana dashboards. Furthermore, login access should no longer be an issue. Instana team will continue to monitor the situation and provide further updates.
Major April 9, 2026 Data Reporting Issues in Red Region 1h 36m
Started Apr 09, 2026, 07:56 PM UTC· resolved Apr 09, 2026, 09:32 PM UTC
- investigating Apr 09, 2026, 09:18 PM UTC
Mitigation steps appear to have resolved the issue. The team will continue to monitor. Published 04/09/2026 7:56 PM UTC Customers may experience data reporting issues in Red Region. The team is currently investigating the issue.
- resolved Apr 09, 2026, 09:31 PM UTC
The issue has been resolved.
Major March 31, 2026 Logging performance Issues in Red and Orange regions –
Started Mar 31, 2026, 08:22 PM UTC· resolved Mar 31, 2026, 08:22 PM UTC
- investigating Mar 31, 2026, 08:22 PM UTC
We are currently experiencing issues with logging. The team is investigating the issue.
Major March 27, 2026 MIZU - Issue related to low performance in the UI 2h 1m
Started Mar 27, 2026, 07:53 AM UTC· resolved Mar 27, 2026, 09:55 AM UTC
- resolved Mar 27, 2026, 07:53 AM UTC
Customer UI Impact resulting in Performance Issues when loading Instana dashboards. The issue is specific to the Mizu region(Japan). SRE is working on the fix .
Major March 27, 2026 Mizu UI Performance degraded 24m
Started Mar 27, 2026, 01:25 AM UTC· resolved Mar 27, 2026, 01:50 AM UTC
- resolved Mar 27, 2026, 01:25 AM UTC
Resolved 03/27/2026 1:50 AM UTC UI Issue has been resolved Published 03/27/2026 1:25 AM UTC Customer UI Impact resulting in Performance Issues when loading Instana dashboards. The issue is specific to the Mizu region(Japan). SRE has applied a fix and is currently monitoring UI performance.
Major March 26, 2026 Download and Dynamic Agent Restart Issues Due to Download Site Problems in all the regions 6h 38m
Started Mar 26, 2026, 09:37 AM UTC· resolved Mar 26, 2026, 04:15 PM UTC
- resolved Mar 26, 2026, 09:37 AM UTC
Resolved 03/26/2026 4:15 PM UTC Status: Resolved The download site issue has been fully resolved. All download functionality has been restored to normal operation Published 03/26/2026 9:37 AM UTC We are currently investigating reports of download failures from our new download site location. This issue may cause instana-agent to experience multiple restarts as they attempt to download required components. It may also impact other download types. Our team is actively investigating the root cause and working to restore normal service. We will provide updates as more information becomes available. Status: Investigating Impact: All Regions.
Major March 25, 2026 Incident: Logging Users may see degraded performance in Blue , Orange and Coral –
Started Mar 25, 2026, 03:12 PM UTC· resolved Mar 25, 2026, 03:12 PM UTC
No vendor updates were posted for this incident.
Major March 16, 2026 Incident: Teal - Instana Host Metrics Rendering Failure 3h 29m
Started Mar 16, 2026, 07:35 AM UTC· resolved Mar 16, 2026, 11:04 AM UTC
- resolved Mar 16, 2026, 07:35 AM UTC
We are currently investigating an issue affecting the Instana Monitoring UI where certain host metric dashboards fail to render also AP area. SRE is working on this. Region Affected - Teal
Major March 13, 2026 Partial Infrastructure Degradation 215d 2h
Started Mar 13, 2026, 10:54 AM UTC· resolved Oct 14, 2026, 12:57 PM UTC
- resolved Mar 13, 2026, 10:54 AM UTC
Resolved 03/13/2026 11:22 AM UTC We identified the issue and now the System is back up and running. Published 03/13/2026 10:54 AM UTC We are currently investigating an issue affecting Instana's dashboard responsiveness in US Coral region. Customers may notice delays in UI load times. Our teams are actively working to identify the root cause and mitigate the issue. We will provide an update at the earliest.
Major February 19, 2026 Downloads for Agent Debian Packages Not Working 4d 7h
Started Feb 19, 2026, 01:50 PM UTC· resolved Feb 23, 2026, 09:02 PM UTC
- investigating Feb 19, 2026, 01:52 PM UTC
Resolved 02/23/2026 9:02 PM UTC The Instana Agent Download issue for Self Hosted Environments can be tracked using the following Known Issue which includes workaround information. https://www.ibm.com/mysupport/s/defect/aCIgJ000000AkXp/dt463642?language=en_US
- monitoring Feb 19, 2026, 05:11 PM UTC
The issue is limited to the download process only, host agent updates and installations are not affected. Published 02/19/2026 1:52 PM UTC Status: Investigation in progress Impact: The download of Agent Debian packages is currently not working in the following cases: Download via the downloads page: https://packages.instana.io/agent/download Download via self‑hosted backend Unaffected: Downloads via Debian APT repository (repo) are working as expected. Details: We are investigating an issue that affects direct downloads of Debian packages from both the public download page and self‑hosted backends. The APT repository remains fully operational, and installations or updates via APT are not impacted. Next Steps: We are actively working on restoring full download functionality and will provide updates as soon as more information becomes available.
- resolved Feb 20, 2026, 04:44 PM UTC
Update: Download via the downloads page: https://packages.instana.io/agent/download is now working Download via self‑hosted backend is still not working Circumvention: Download from download page. Fix for 2nd bullet is planned in a planned maintenance window for next week.
Major February 13, 2026 Degraded Availability of Artifact Proxy – Impacting Agent Download, Startup and Updates 7h 30m
Started Feb 13, 2026, 09:00 AM UTC· resolved Feb 13, 2026, 04:30 PM UTC
- resolved Feb 13, 2026, 09:02 AM UTC
Resolved 02/13/2026 4:31 PM UTC Artifact Proxy issue have been reolved. Published 02/13/2026 9:02 AM UTC Impact Downloading and installing agents may fail Downloading and installing Instana Self Hosted may fail Updating dynamic agents may result in agent failures Agents may encounter errors such as: Error resolving artifact … status: 503 Service Temporarily Unavailable This may result in: Agents failing to fully start Agent updates not being retrieved Current Status Engineering and infrastructure teams are actively working to restore the Artifact Proxy service. Next Steps We will continue to provide updates as we make progress and once full service availability is restored. We apologize for the inconvenience caused.
Major February 12, 2026 Service Disruption Impacting Debian Repositories 3h 21m
Started Feb 12, 2026, 10:27 AM UTC· resolved Feb 12, 2026, 01:48 PM UTC
- resolved Feb 12, 2026, 10:27 AM UTC
Resolved 02/12/2026 1:50 PM UTC Status: Resolved Customers who have already encountered the issue may still need to clean up their local apt metadata: 1.Clear local apt cachesudo apt clean sudo apt update 2. If problems persist, fully clear apt metadata sudo rm -rf /var/lib/apt/lists/* sudo apt update Published 02/12/2026 10:27 AM UTC Impact: The issue affects all environments using deb-based installations, including both self-hosted and SaaS customers. Existing installations using deb packages may fail to update. New installations using the official agent one‑liner script are not affected and continue to work as expected. Only debian repos appear to be impacted. Workaround: For now, reinstall or install the agent using the agent one‑liner, which works without issues. Status: Engineering is actively investigating. We will provide further updates as soon as more information is available.
Major October 23, 2025 Incident - Service Degradation on US Orange, Red, Blue and Coral Region 365d 15h
Started Oct 23, 2025, 08:48 AM UTC· resolved Oct 24, 2026, 12:03 AM UTC
- investigating Oct 23, 2025, 04:30 PM UTC
Customers in US Regions Red, Coral and Orange may briefly encounter an “Oops” page. The issue appears to be intermittent and may not be noticeable for most users. We are monitoring the situation. Published 10/23/2025 8:49 AM UTC We are experiencing an ongoing issue with the US Platform Orange and Red region when connecting to a global component. SRE AND Development teams are working on the fix, and we will continue to monitor. Customers may notice delays in UI load times are might encounter an oops page. Our teams are actively working to identify the root cause and mitigate the issue. We will provide an update at the earliest.
- monitoring Oct 24, 2025, 03:52 PM UTC
Instana SaaS has been experiencing a global component issue between 10/20-10/24 which has resulted in some customers intermittently being presented with a UI error screen. The development and SRE team believe they have resolved these issues via mitigation steps. The team is currently monitoring the situation, and a full RCA is anticipated early next week.
Major September 22, 2025 Incident - Service Degradation in Region RED US 365d 9h
Started Sep 22, 2025, 02:10 PM UTC· resolved Sep 23, 2026, 12:01 AM UTC
No vendor updates were posted for this incident.