Instana experienced a major incident on April 9, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 26, 2026, 06:29 PM UTC
Resolved 05/27/2026 10:24 PM UTC After monitoring current state of Instana's RED region, we have observed that performance has been improved around the entire region, and the hotfix provided by our engineering teams have solved the login access issue. We apologize for the inconvenience and thank you for your patience.
- monitoring May 26, 2026, 07:10 PM UTC
Instana team continues to investigate the issue, UI is now accessible but users may experience service degradation and intermittent access issue Published 05/26/2026 6:29 PM UTC RED/US-WEST-2 - We are currently investigating an issue affecting Instana user login and UI access issue. Our teams are actively working to identify the root cause and mitigate the issue. We will provide an update at the earliest.
- monitoring May 26, 2026, 09:28 PM UTC
Intermittent issue still persists, users may experience momentarily slowness or access problems. Instana teams continue investigation.
- monitoring May 26, 2026, 10:37 PM UTC
Issue is still intermittently persisting, we are working on identifying the root cause
- monitoring May 27, 2026, 12:04 AM UTC
We continue to investigate the source of the intermittent slowness and login issue on RED region.
- monitoring May 27, 2026, 02:35 AM UTC
Our team is actively investigating the intermittent slowness and login issue on the RED region. Some corrective measures are taken and team is closely monitoring the situation for improvement. We will continue to keep you informed and provide the next update.
- monitoring May 27, 2026, 06:37 AM UTC
We are seeing improvement in our services, we are monitoring the situation.
- monitoring May 27, 2026, 09:33 AM UTC
Investigations are still in progress to mitigate the intermittent slowness while loading the Instana UI.
- monitoring May 27, 2026, 01:51 PM UTC
We are continuing to investigate the intermittent slowness affecting the Instana UI. Our engineering and SRE teams are actively working to identify the root cause and implement a resolution. We will provide a further update as soon as more information is available. We apologize for the inconvenience and thank you for your patience.
- monitoring May 27, 2026, 04:05 PM UTC
We are still actively investigating the intermittent slowness affecting the Instana UI. No resolution has been reached at this time, and we will share a further update once more information is available. Thank you for your patience and understanding.
- monitoring May 27, 2026, 05:48 PM UTC
Our team continues to investigate the intermittent slowness affecting the Instana UI. Our engineering and SRE teams are working to identify the root cause and devliver a solution. We will share more updates as soon as we have more information is available.
- resolved May 27, 2026, 08:51 PM UTC
Our engineering teams have delivered a hotfix for the login access and slowness issue for RED region. Customers should now see improved performance on Instana dashboards. Furthermore, login access should no longer be an issue. Instana team will continue to monitor the situation and provide further updates.