Instana Outage History

Instana had 42 outages in the last 2 years totaling 2557h 58m of downtime — averaging 1.7 incidents per month.

There were 42 Instana outages since September 22, 2025 totaling 2557h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.instana.io

Major October 6, 2026

[Blue Region] Incident - Service Degradation

Detected by Pingoru: Oct 06, 2026, 07:31 AM UTC
Resolved: Oct 06, 2026, 07:31 AM UTC
Duration: —

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Major October 2, 2026

Incident - Service Degradation in region Blue RESOLVED

Detected by Pingoru: Oct 02, 2026, 12:41 PM UTC
Resolved: Oct 02, 2026, 12:41 PM UTC
Duration: —

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Major October 1, 2026

Incident - Marigold synthetic managed PoP

Detected by Pingoru: Oct 01, 2026, 12:10 PM UTC
Resolved: Oct 01, 2026, 12:10 PM UTC
Duration: —

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Major September 29, 2026

OTel Metric data collection gaps due to OTel sensor issue.

Detected by Pingoru: Sep 29, 2026, 03:19 PM UTC
Resolved: Sep 29, 2026, 03:19 PM UTC
Duration: —

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Major September 23, 2026

Some Instana customers are experiencing false alerts

Detected by Pingoru: Sep 23, 2026, 01:29 PM UTC
Resolved: Sep 23, 2026, 01:29 PM UTC
Duration: —

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Major September 10, 2026

Intermittent Agent Connectivity Issues in RED and ORANGE Regions – Service Restored

Detected by Pingoru: Sep 10, 2026, 07:51 PM UTC
Resolved: Oct 07, 2026, 10:10 AM UTC
Duration: 26d 14h

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Major September 9, 2026

Intermittent Agent Connectivity Issues in RED and ORANGE regions

Detected by Pingoru: Sep 09, 2026, 06:42 PM UTC
Resolved: Sep 09, 2026, 06:42 PM UTC
Duration: —

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Major August 5, 2026

RED | CORAL | ORANGE | BLUE | GREEN Regions are experiencing Login issues

Detected by Pingoru: Aug 05, 2026, 08:03 PM UTC
Resolved: Aug 05, 2026, 08:03 PM UTC
Duration: —

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Major August 3, 2026

APAC - TEAL region customers may experience intermittent issues in data ingestion

Detected by Pingoru: Aug 03, 2026, 10:21 AM UTC
Resolved: Aug 03, 2026, 10:21 AM UTC
Duration: —

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Major July 24, 2026

Investigating - AWS Regional Impact

Detected by Pingoru: Jul 24, 2026, 12:10 PM UTC
Resolved: Jul 24, 2026, 12:10 PM UTC
Duration: —

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Major July 22, 2026

Investigating login issues affecting some Tenant Units due to a CDN cache content issue impacting users across multiple regions

Detected by Pingoru: Jul 22, 2026, 11:09 AM UTC
Resolved: Jul 22, 2026, 11:09 AM UTC
Duration: —

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Major July 19, 2026

Outage for system ibmapptio-prodinstance.instana.io

Detected by Pingoru: Jul 19, 2026, 04:45 PM UTC
Resolved: Oct 07, 2026, 10:10 AM UTC
Duration: 79d 17h

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Major July 17, 2026

Intermittent issues while loading the Instana UI for Tenants hosted in US ORANGE Region

Detected by Pingoru: Jul 17, 2026, 12:59 AM UTC
Resolved: Jul 17, 2026, 12:59 AM UTC
Duration: —

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Major July 7, 2026

Synthetics Managed PoP results may not be displayed consistently in GREEN Region

Detected by Pingoru: Jul 07, 2026, 06:36 AM UTC
Resolved: Jul 07, 2026, 06:36 AM UTC
Duration: —

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Major July 6, 2026

Login issues for tenant units in some regions

Detected by Pingoru: Jul 06, 2026, 06:39 PM UTC
Resolved: Jul 06, 2026, 06:39 PM UTC
Duration: —

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Major July 6, 2026

Issue with Global Component in Rainbow Region

Detected by Pingoru: Jul 06, 2026, 08:55 AM UTC
Resolved: Jul 06, 2026, 08:55 AM UTC
Duration: —

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Major June 30, 2026

Intermittent login issues for Instana Saas UI

Detected by Pingoru: Jun 30, 2026, 01:52 AM UTC
Resolved: Jun 30, 2026, 01:52 AM UTC
Duration: —

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Major June 29, 2026

Issue accessing TU UI in Blue region

Detected by Pingoru: Jun 29, 2026, 09:15 AM UTC
Resolved: Jun 29, 2026, 03:31 PM UTC
Duration: 6h 15m

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Major June 19, 2026

Some data processing disruption seen in region Emerald

Detected by Pingoru: Jun 19, 2026, 08:15 AM UTC
Resolved: Jun 19, 2026, 08:15 AM UTC
Duration: —

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Major June 16, 2026

[ORANGE] Performance degradation on Custom Dashboards

Detected by Pingoru: Jun 16, 2026, 07:49 PM UTC
Resolved: Jun 16, 2026, 07:49 PM UTC
Duration: —

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Major June 16, 2026

[RED/US-WEST-2] eum-red-saas.instana.io showing HTTP 503/504 errors

Detected by Pingoru: Jun 16, 2026, 04:13 PM UTC
Resolved: Jun 16, 2026, 04:13 PM UTC
Duration: —

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Major June 10, 2026

RESOLVED: APAC - TEAL region customers may experience intermittent issues accessing Instana UI.

Detected by Pingoru: Jun 10, 2026, 03:28 AM UTC
Resolved: Jun 10, 2026, 03:28 AM UTC
Duration: —

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Major June 4, 2026

[CORAL] Incident - UI access unavailability

Detected by Pingoru: Jun 04, 2026, 08:00 PM UTC
Resolved: Jun 04, 2026, 08:00 PM UTC
Duration: —

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Major May 28, 2026

Performance issues on tenant unit dashboards on RED region

Detected by Pingoru: May 28, 2026, 09:00 PM UTC
Resolved: May 28, 2026, 09:00 PM UTC
Duration: —

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Major May 26, 2026

[RED/US-WEST-2] Incident - Service Degradation

Detected by Pingoru: May 26, 2026, 06:29 PM UTC
Resolved: May 26, 2026, 06:29 PM UTC
Duration: —

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