Resolved after 5 hours 29 minutes, affecting Playbooks Global Region, on December 27, 2021.
At this time we have identified and fixed the root cause of the issue. Playbooks™ is now fully operational.
Affected components
Update timeline
- investigating Dec 27, 2021, 04:02 PM UTC
We are aware of clients experiencing a number of issues when using Playbooks - We are investigating this issue and will continue to post updates.
- identified Dec 27, 2021, 04:53 PM UTC
We found the potential cause for the connectivity issue, we are working on a resolution.
- identified Dec 27, 2021, 06:04 PM UTC
we are in the process of implementing a fix. The issue is related to the access user configuration of the impacted orgs.
- resolved Dec 27, 2021, 09:32 PM UTC
At this time we have identified and fixed the root cause of the issue. Playbooks™ is now fully operational.
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