Resolved after 8 hours 46 minutes, affecting Playbooks North America Region, on January 14, 2022.
We have been monitoring the system status for more than 6 hours and it's stable. Some customers have confirmed the resolution too. We are now closing this incident.
Affected components
Update timeline
- investigating Jan 14, 2022, 05:27 PM UTC
We are currently investigating an issue affecting Inside Sales Playbooks customers in the US region related to calls not connecting or timing out. We will provide updates as they become available.
- monitoring Jan 14, 2022, 08:14 PM UTC
The issue have been identified and fixed the root cause of the issue. Playbooks™ is now fully operational. We will continue monitoring the situation and if you experience any new problems, please raise a ticket in the normal way through the portal.
- resolved Jan 15, 2022, 02:14 AM UTC
We have been monitoring the system status for more than 6 hours and it's stable. Some customers have confirmed the resolution too. We are now closing this incident.
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