Resolved after 7 hours 18 minutes, affecting Playbooks Asia Pacific Region and Playbooks EU Region and 1 more, on October 31, 2022.
We have rectified the issue with Microsoft and authentication between Salesforce and InsideSales has been restored. Users affected may need to reload their Playbooks UI page. Should you experience any other problem, please contact support in the normal way.
Affected components
Update timeline
- investigating Oct 31, 2022, 07:30 AM UTC
As of 07:00 UTC, we identified an issue with the Azure subscription that prevents Salesforce authentication from working. This issue impacts all customers using Salesforce authentication. We are investigating the issue and will provide further updates as they become available.
- identified Oct 31, 2022, 08:09 AM UTC
We have identified the root cause behind the Azure subscription issue that prevents Salesforce authentication from working. This issue impacts all customers using this Salesforce authentication. We are working directly with Microsoft to restore this authentication.
- identified Oct 31, 2022, 08:42 AM UTC
We have an ongoing issue with Salesforce authentication not working, which impacts all customers using the Salesforce authentication. We continue working directly with Microsoft to restore the Salesforce authentication.
- identified Oct 31, 2022, 10:45 AM UTC
We continue to work with Microsoft to re-enable the interface to Salesforce and will continue to post updates here
- resolved Oct 31, 2022, 02:49 PM UTC
We have rectified the issue with Microsoft and authentication between Salesforce and InsideSales has been restored. Users affected may need to reload their Playbooks UI page. Should you experience any other problem, please contact support in the normal way.
Your product runs on more than InsideSales
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services