Resolved after 12 hours 12 minutes, on October 19, 2017.
A few weeks ago we sent out a communication regarding our cloud service provider and how their infrastructure changes were adversely affecting our services. At that time, we created a backup production environment using a new cloud provider. Today, our current provider is again experiencing issues so we have decided to officially move our service to that new cloud provider. Unfortunately that means Deliver will be down for the remainder of today. However, starting tomorrow Deliver will be running on a new cloud provider and we are hoping for better performance and less interruptions. We really appreciate your patience as we make this change.
Update timeline
- investigating Oct 19, 2017, 01:44 PM UTC
We are currently investigating this issue.
- identified Oct 19, 2017, 04:36 PM UTC
A few weeks ago we sent out a communication regarding our cloud service provider and how their infrastructure changes were adversely affecting our services. At that time, we created a backup production environment using a new cloud provider. Today, our current provider is again experiencing issues so we have decided to officially move our service to that new cloud provider. Unfortunately that means Deliver will be down for the remainder of today. However, starting tomorrow Deliver will be running on a new cloud provider and we are hoping for better performance and less interruptions. We really appreciate your patience as we make this change.
- resolved Oct 20, 2017, 01:56 AM UTC
This incident has been resolved.
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