Resolved after 3 hours 7 minutes, affecting Customer Portal, on January 9, 2020.
The Innovo Customer Portal is back online. It was a DoS (Denial of Service) attack. The good news is our server can now withstand this style of attack moving forward. Thank you for your patience and we are sorry for the inconvenience.
Affected components
Update timeline
- investigating Jan 09, 2020, 10:08 PM UTC
We are currently investigating this issue.
- investigating Jan 09, 2020, 10:11 PM UTC
The Innovo Customer Portal is down as well as the ability to log in to any Innovo app. If you are currently logged into an Innovo app, the apps should work as normal.
- investigating Jan 10, 2020, 12:58 AM UTC
The Innovo Customer Portal is back online. It was a DoS (Denial of Service) attack. The good news is our server can now withstand this style of attack moving forward. Thank you for your patience and we are sorry for the inconvenience.
- resolved Jan 10, 2020, 01:16 AM UTC
This incident has been resolved.
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