Innovo incident

Google Maps Platform Issue

Resolved after 4 hours 11 minutes, affecting Deliver and Route and 1 more, on March 18, 2022.

resolved Mar 18, 2022, 09:13 PM UTC

The issue seems to be mostly resolved. According to Google's status page (https://status.cloud.google.com/maps-platform/) they are still down however all of our apps seem to be working as normal. We'll continue to monitor and provide additional status updates as needed.

Started
Mar 18, 2022, 05:02 PM UTC
Resolved
Mar 18, 2022, 09:13 PM UTC
Duration
4h 11m
Detected by Pingoru
Mar 18, 2022, 05:02 PM UTC

Affected components

DeliverRouteCustomer Portal

Update timeline

  1. investigating Mar 18, 2022, 05:02 PM UTC

    The Google Maps Platform is experiencing elevated error rates and increased latency for the Directions and Route APIs. This is affecting how our maps display in Deliver, Deliver Web, and Route and are in the process of investigating other potential issues. You can check the status of the Google Maps Platform here - https://status.cloud.google.com/maps-platform/. We will send out another update when we know more.

  2. resolved Mar 18, 2022, 09:13 PM UTC

    The issue seems to be mostly resolved. According to Google's status page (https://status.cloud.google.com/maps-platform/) they are still down however all of our apps seem to be working as normal. We'll continue to monitor and provide additional status updates as needed.

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