injixo Outage History

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Pingoru has recorded 50 incidents for injixo: 11 in the last 12 months and 1 in the last 90 days.

Source: status.injixo.com

50incidents recorded
11last 12 months
1last 90 days
9 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking injixo in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 2026212 of 744 (2%)
June 202600 of 720 (0%)
July 2026221 of 744 (3%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 518 (0%)

Incidents, newest first

Minor July 30, 2026 Intraday display might be incorrect 21h 25m Intraday

Started Jul 30, 2026, 09:29 AM UTC· resolved Jul 31, 2026, 06:55 AM UTC

  1. investigating Jul 30, 2026, 09:29 AM UTC

    In some cases Intraday adherence module might be missing correct statuses or statistics. We are investigating the issue.

  2. monitoring Jul 30, 2026, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results. Once confirmed, we will trigger reconciliation of data.

  3. resolved Jul 31, 2026, 06:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 17, 2026 Partial system outage –

Started Jul 17, 2026, 07:00 AM UTC· resolved Jul 17, 2026, 07:00 AM UTC

  1. resolved Jul 17, 2026, 07:40 AM UTC

    Due to an underlying network policy issue, some users might have experienced a partial system outage from 8:51 AM to 8:58 AM (GMT+2).

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Minor May 27, 2026 Adherence statuses not in sync 1h 53m Intraday

Started May 27, 2026, 10:50 AM UTC· resolved May 27, 2026, 12:44 PM UTC

  1. investigating May 27, 2026, 10:50 AM UTC

    Some customers experience Adherence statuses not being correct. We are investigating the issue.

  2. identified May 27, 2026, 11:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 11:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 27, 2026, 11:21 AM UTC

    The fix seems to work, we see decreased refresh times. We are backfilling the historical adherence status.

  5. resolved May 27, 2026, 12:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 18, 2026 Contact imports for Zendesk integrations are currently on hold. 9h 49m Integrations

Started May 18, 2026, 07:11 AM UTC· resolved May 18, 2026, 05:00 PM UTC

  1. identified May 18, 2026, 07:11 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 19, 2026, 07:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026 Logouts malfunctions in Shift Center 6h 9m

Started Mar 13, 2026, 02:39 PM UTC· resolved Mar 13, 2026, 08:48 PM UTC

  1. identified Mar 13, 2026, 02:39 PM UTC

    There was a problem identified, resulting in agent logouts not being accepted in Shift Center (only). The fix is currently prepared, and since it requires your environment restart, it will be applied automatically during the nearest maintenance window.

  2. resolved Mar 13, 2026, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2026 Delayed processing of queue data 8h 22m Forecast, Integrations

Started Mar 12, 2026, 11:31 AM UTC· resolved Mar 12, 2026, 07:53 PM UTC

  1. investigating Mar 12, 2026, 11:31 AM UTC

    We are currently investigating this issue.

  2. identified Mar 12, 2026, 01:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 12, 2026, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 12, 2026, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026 The documentation for api.peopleware.com is temporarily not available 18h 47m API Documentation

Started Feb 23, 2026, 01:50 PM UTC· resolved Feb 24, 2026, 08:37 AM UTC

  1. investigating Feb 24, 2026, 08:09 AM UTC

    We are currently investigating this issue.

  2. resolved Feb 24, 2026, 08:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 9, 2026 SSO login issues 3h 15m Account

Started Jan 09, 2026, 11:48 AM UTC· resolved Jan 09, 2026, 03:03 PM UTC

  1. investigating Jan 09, 2026, 11:48 AM UTC

    Currently, login via SSO is not possible. The login via user name and password still works as expected. We're investigating the situation.

  2. monitoring Jan 09, 2026, 12:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 09, 2026, 03:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 8, 2025 Optimization might fail with an error 21h 59m Plan

Started Dec 08, 2025, 10:25 AM UTC· resolved Dec 09, 2025, 08:25 AM UTC

  1. investigating Dec 08, 2025, 10:25 AM UTC

    This morning, we have received reports about optimization process failing for some customers. The problem is under investigation.

  2. monitoring Dec 08, 2025, 03:58 PM UTC

    We have found and fixed the problem. The fix will be deployed at a regular maintenance window. If the fix is needed earlier, please let us know.

  3. resolved Dec 09, 2025, 08:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 24, 2025 Forecast outage 2h 25m Forecast

Started Oct 24, 2025, 06:49 AM UTC· resolved Oct 24, 2025, 09:15 AM UTC

  1. investigating Oct 24, 2025, 06:49 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 24, 2025, 06:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 24, 2025, 09:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 8, 2025 Peopleware not available (error 500 in Plan > Schedules and Time off) 15m

Started Oct 08, 2025, 11:30 AM UTC· resolved Oct 08, 2025, 11:45 AM UTC

  1. resolved Oct 08, 2025, 01:32 PM UTC

    Fixed at 13:58. Peopleware not available (Error 500 in Plan > Schedules and Time off).

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Major September 18, 2025 Delayed processing of agent status data 3h 10m Intraday, Integrations

Started Sep 18, 2025, 12:25 PM UTC· resolved Sep 18, 2025, 03:35 PM UTC

  1. identified Sep 18, 2025, 12:25 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Sep 18, 2025, 01:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 18, 2025, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 31, 2025 API Docs not available 22h 20m API Documentation

Started Jul 31, 2025, 02:25 PM UTC· resolved Aug 01, 2025, 12:45 PM UTC

  1. investigating Jul 31, 2025, 02:25 PM UTC

    Our public API documentation is currently not available. We are investigating the issue.

  2. identified Aug 01, 2025, 08:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 01, 2025, 09:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 01, 2025, 12:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2025 Real-Time/Intraday adherence issues 1d 13h Intraday

Started Jun 18, 2025, 09:56 PM UTC· resolved Jun 20, 2025, 11:31 AM UTC

  1. investigating Jun 18, 2025, 09:56 PM UTC

    We received multiple Tickets about faulty Real-Time Adherence data, especially agents being shown offline, and Intraday data not being updated correctly. We are currently investigating the issues.

  2. monitoring Jun 20, 2025, 08:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 20, 2025, 11:31 AM UTC

    This incident has been resolved, we are working on backfilling the data that might have been wrongly imported during the outage.

Read the full incident report →

Major April 28, 2025 Lost access to time-off approval function or time-off period management. 38m Plan

Started Apr 28, 2025, 09:19 AM UTC· resolved Apr 28, 2025, 09:58 AM UTC

  1. investigating Apr 28, 2025, 09:19 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 28, 2025, 09:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 28, 2025, 09:40 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 28, 2025, 09:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 1, 2025 Reduced Database performance of Intraday Adherence 6d 1h Intraday

Started Apr 01, 2025, 09:49 AM UTC· resolved Apr 07, 2025, 11:29 AM UTC

  1. investigating Apr 01, 2025, 09:49 AM UTC

    Some customers might experience reduced DB performance and general slowness of the Intraday Adherence page and the /adherence/report API endpoint, leading from long request runtimes up to timeouts. We are currently investigating the issue.

  2. identified Apr 02, 2025, 03:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 04, 2025, 06:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2025, 11:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 6, 2025 Shift Center connection issues 1h 28m Plan

Started Mar 06, 2025, 08:49 AM UTC· resolved Mar 06, 2025, 10:17 AM UTC

  1. identified Mar 06, 2025, 08:49 AM UTC

    We received reports about an error message when users try to connect to Shift Center.

  2. monitoring Mar 06, 2025, 08:56 AM UTC

    A fix is currently implemented. We will need to restart the affected systems, which will cause a short general interruption. After the restart, the Shift Center will be available again.

  3. resolved Mar 06, 2025, 10:17 AM UTC

    To fully restore service, we need to restart the affected systems, which will cause a brief general interruption. We expect the Shift Center to be available again within the next hour.

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Critical November 22, 2024 Temporary login problems 3m Account

Started Nov 22, 2024, 09:52 AM UTC· resolved Nov 22, 2024, 09:55 AM UTC

  1. investigating Nov 22, 2024, 09:52 AM UTC

    Users receive error with login attempt to injixo services. Our engineers are working to resolve the problem, apologies for the inconvenience.

  2. resolved Nov 22, 2024, 09:55 AM UTC

    This incident has been resolved.

Read the full incident report →