Resolved after 6 hours 9 minutes, on March 13, 2026.
There was a problem identified, resulting in agent logouts not being accepted in Shift Center (only). The fix is currently prepared, and since it requires your environment restart, it will be applied automatically during the nearest maintenance window.
Update timeline
- identified Mar 13, 2026, 02:39 PM UTC
There was a problem identified, resulting in agent logouts not being accepted in Shift Center (only). The fix is currently prepared, and since it requires your environment restart, it will be applied automatically during the nearest maintenance window.
- resolved Mar 13, 2026, 08:48 PM UTC
This incident has been resolved.
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