injixo incident

Optimization might fail with an error

Resolved after 21 hours 59 minutes, affecting Plan, on December 8, 2025.

monitoring Dec 08, 2025, 03:58 PM UTC

We have found and fixed the problem. The fix will be deployed at a regular maintenance window. If the fix is needed earlier, please let us know.

Started
Dec 08, 2025, 10:25 AM UTC
Resolved
Dec 09, 2025, 08:25 AM UTC
Duration
21h 59m
Detected by Pingoru
Dec 08, 2025, 10:25 AM UTC

Affected components

Plan

Update timeline

  1. investigating Dec 08, 2025, 10:25 AM UTC

    This morning, we have received reports about optimization process failing for some customers. The problem is under investigation.

  2. monitoring Dec 08, 2025, 03:58 PM UTC

    We have found and fixed the problem. The fix will be deployed at a regular maintenance window. If the fix is needed earlier, please let us know.

  3. resolved Dec 09, 2025, 08:25 AM UTC

    This incident has been resolved.

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