inGenious AI incident

Partial outage in Messaging API

Resolved after 1 hour 44 minutes, on November 29, 2022.

resolved Nov 30, 2022, 05:20 AM UTC

An update to our Messaging API caused an issue when serving some content with Button Templates and Carousels. Affected time period : 2022-11-29 17:31 AEDT - 2022-11-29 19:15 AEDT A fix was tested and deployed immediately to rectify the issue. No errors were found after deploying the fix. As a preventative measure, We’ve reviewed our CI tests to detect similar issues in the future.

Started
Nov 29, 2022, 06:31 AM UTC
Resolved
Nov 29, 2022, 08:15 AM UTC
Duration
1h 44m
Detected by Pingoru
Nov 29, 2022, 06:31 AM UTC

Update timeline

  1. resolved Nov 30, 2022, 05:20 AM UTC

    An update to our Messaging API caused an issue when serving some content with Button Templates and Carousels. Affected time period : 2022-11-29 17:31 AEDT - 2022-11-29 19:15 AEDT A fix was tested and deployed immediately to rectify the issue. No errors were found after deploying the fix. As a preventative measure, We’ve reviewed our CI tests to detect similar issues in the future.

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