Ingenico experienced a minor incident on November 18, 2025 affecting PayPal, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 12:34 PM UTC
We would like to inform you about an ongoing issue with PayPal transaction processing as from 12:29 CET on 18/11/2025. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- identified Nov 18, 2025, 03:08 PM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 18, 2025, 03:12 PM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via PayPal on 18/11/2025 between 12:29 and 13:10 CET. We confirm that as of 13:10 CET on 18/11/2025, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).