Ingenico incident

3-D Secure Authentication partially unavailable

Ingenico experienced a minor incident on December 2, 2025 affecting Back Office Ogone and AIRPLUS and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started: Dec 02, 2025, 02:15 PM UTC
Resolved: Dec 02, 2025, 03:29 PM UTC
Duration: 1h 14m
Detected by Pingoru: Dec 02, 2025, 02:15 PM UTC

Affected components

Back Office OgoneAIRPLUSAIBDirect Server to server APIAliPayANZ BankDirect Client APIe-PortalSMB Merchant PortalAmerican Express

Update timeline

identified Dec 02, 2025, 02:15 PM UTC

We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 14:11 CET (02/12/2025). This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We appreciate your understanding of the matter.
resolved Dec 02, 2025, 03:29 PM UTC

Please be informed that a perturbation impacting 3-D Secure authentication occurred on 02/12/2025 between 14:11 and 16:18 CET. As a result, during this time frame, some of your customers may have received an error message and their transaction treated by may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.