Ingenico incident

Worldline payment platform perturbation in the TEST environment

Minor Resolved View vendor source →

Ingenico experienced a minor incident on January 15, 2026 affecting Direct Server to server API and Direct Client API and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 11:25 AM UTC
Resolved
Jan 15, 2026, 12:19 PM UTC
Duration
53m
Detected by Pingoru
Jan 15, 2026, 11:25 AM UTC

Affected components

Direct Server to server APIDirect Client APIDirect Hosted Payment PagesDirect Hosted Tokenization PagesWorldline Batch transaction processingWorldline e-TerminalWorldline Ecommerce Payment PagesWorldline DirectLink API'sWorldline FlexCheckout

Update timeline

  1. identified Jan 15, 2026, 11:25 AM UTC

    We would like to inform you that we observed temporary perturbations for payment processing in the TEST environment of the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

  2. resolved Jan 15, 2026, 12:19 PM UTC

    You may have experienced perturbations to perform transactions using the Worldline (WLOP) platform in the TEST environment as from 12:22 CET (15/01/2026). We are pleased to announce that the system returned to normal operating conditions at 12:38 CET. Please be informed that during this issue, the general transaction flow in the PRODUCTION environment has not been affected and payments are being treated as expected. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.