Ingenico incident

3-D Secure Authentication partially unavailable

Minor Resolved View vendor source →

Ingenico experienced a minor incident on January 23, 2026 affecting Back Office Ogone and AIRPLUS and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 11:20 AM UTC
Resolved
Jan 23, 2026, 01:22 PM UTC
Duration
2h 1m
Detected by Pingoru
Jan 23, 2026, 11:20 AM UTC

Affected components

Back Office OgoneAIRPLUSAIBDirect Server to server APIAliPayANZ BankDirect Client APIe-PortalSMB Merchant PortalAmerican Express

Update timeline

  1. identified Jan 23, 2026, 11:20 AM UTC

    We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 23/01/2026 10:45 CET. This issue results in a number of transactions receiving a status 403 (Authentication failed) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We appreciate your understanding of the matter.

  2. resolved Jan 23, 2026, 01:22 PM UTC

    Please be informed that a perturbation impacting 3-D Secure authentication occurred on 23/01/2026 between 10:45 and 12:06 CET. As a result, during this time frame, some of your customers may have received an error message and their transaction treated by may have ended in a status 403 (Authentication failed). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.