Ingenico experienced a minor incident on January 28, 2026 affecting Direct Server to server API and Direct Client API and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 10:34 AM UTC
Please be informed that some of your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since Today, (28/01/2026) 09:57 CET. Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
- resolved Jan 28, 2026, 11:20 AM UTC
We would like to inform you that some of your customers may have experienced time-outs or higher than expected latency for processing transactions Today, (28/01/2026) between 09:55 and 11:13 CET. All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.