Affected components
Update timeline
- identified Feb 14, 2026, 01:49 AM UTC
Please be informed that your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since 01:34 CET. Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.
- resolved Feb 16, 2026, 08:39 AM UTC
We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 14/02/2026 01:34 and 03:30 CET. All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We also confirm that the issue has an external responsibility (independent of Worldline).
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