Ingenico incident

Worldline Slow Response Time

Minor Resolved View vendor source →

Ingenico experienced a minor incident on February 14, 2026 affecting Direct Server to server API and Direct Client API and 1 more component, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2026, 01:49 AM UTC
Resolved
Feb 16, 2026, 08:39 AM UTC
Duration
2d 6h
Detected by Pingoru
Feb 14, 2026, 01:49 AM UTC

Affected components

Direct Server to server APIDirect Client APIDirect Hosted Payment PagesDirect Hosted Tokenization PagesWorldline Batch transaction processingWorldline e-TerminalWorldline Ecommerce Payment PagesWorldline DirectLink API'sWorldline FlexCheckout

Update timeline

  1. identified Feb 14, 2026, 01:49 AM UTC

    Please be informed that your customers might currently experience higher than expected latency in the processing of transactions and, potentially, a number of time-outs since 01:34 CET. Our dedicated teams are working hard on this with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

  2. resolved Feb 16, 2026, 08:39 AM UTC

    We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 14/02/2026 01:34 and 03:30 CET. All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We also confirm that the issue has an external responsibility (independent of Worldline).