Ingenico incident

Technical issue causing incomplete or invalid transactions

Minor Resolved View vendor source →

Ingenico experienced a minor incident on February 19, 2026 affecting American Express and Carte bancaire and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2026, 10:01 AM UTC
Resolved
Feb 19, 2026, 10:21 AM UTC
Duration
19m
Detected by Pingoru
Feb 19, 2026, 10:01 AM UTC

Affected components

American ExpressCarte bancaireMastercardVISA

Update timeline

  1. identified Feb 19, 2026, 10:01 AM UTC

    Please be informed that due to an ongoing technical issue Today, (19/02/2026) since 10:19 CET, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

  2. identified Feb 19, 2026, 10:13 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 19, 2026, 10:21 AM UTC

    Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status on 19/02/2026 between 10:19 and 10:57 CET. We confirm that as of 10:57 CET, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.