Service interruption with CB

Update timeline

1. identified Feb 21, 2026, 08:04 AM UTC

   We would like to inform you about an ongoing issue with CB transaction processing as from 7:20 CET on 21-02-2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. identified Feb 21, 2026, 08:47 AM UTC

   We have informed you earlier about a perturbation on our Worldline (WLOP) platform on 21-02-2026 as from 7:20 CET. Following investigation by our technical experts, please be informed that the perturbation concerns the CB service only. If you do not use this specific service, please note that this issue has no impact on your business and you can ignore these communications. You will not receive further notifications regarding this issue. However, if your business benefits from the CB service, we will provide you with more updates shortly. We also confirm that the issue has an external responsibility (independent of Worldline).

3. monitoring Feb 21, 2026, 08:52 AM UTC

   We have informed you earlier about a perturbation on our Worldline (WLOP) platform on 21-02-2026 as from 7:20 CET. Following investigation by our technical experts, please be informed that the perturbation concerns the CB service only. If you do not use this specific service, please note that this issue has no impact on your business and you can ignore these communications. You will not receive further notifications regarding this issue. However, if your business benefits from the CB service, we will provide you with more updates shortly. We also confirm that the issue has an external responsibility (independent of Worldline).

4. monitoring Feb 21, 2026, 09:53 AM UTC

   We have informed you earlier about a perturbation on our Worldline (WLOP) platform on 21-02-2026 as from 7:20 CET. Following investigation by our technical experts, please be informed that the perturbation concerns the CB service only. If you do not use this specific service, please note that this issue has no impact on your business and you can ignore these communications. You will not receive further notifications regarding this issue. However, if your business benefits from the CB service, we will provide you with more updates shortly. We also confirm that the issue has an external responsibility (independent of Worldline).

5. monitoring Feb 21, 2026, 10:29 AM UTC

   We have informed you earlier about a perturbation on our Worldline (WLOP) platform on 21-02-2026 as from 7:20 CET. Following investigation by our technical experts, please be informed that the perturbation concerns the CB service only. If you do not use this specific service, please note that this issue has no impact on your business and you can ignore these communications. You will not receive further notifications regarding this issue. However, if your business benefits from the CB service, we will provide you with more updates shortly. We also confirm that the issue has an external responsibility (independent of Worldline).

6. monitoring Feb 21, 2026, 11:22 AM UTC

   Please be informed that the perturbation impacting CB 3-D Secure Authentication is still ongoing. We are in contact with the responsible external party. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

7. monitoring Feb 21, 2026, 12:42 PM UTC

   Please be informed that the perturbation impacting CB 3-D Secure Authentication is still ongoing. We are in contact with the responsible external party. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

8. monitoring Feb 21, 2026, 01:29 PM UTC

   Please be informed that the perturbation impacting CB 3-D Secure Authentication is still ongoing. We are in contact with the responsible external party. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

9. monitoring Feb 21, 2026, 02:37 PM UTC

   Please be informed that the perturbation impacting CB 3-D Secure Authentication is still ongoing. We are in contact with the responsible external party. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

10. resolved Feb 21, 2026, 03:45 PM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via CB on 21-02-2026 between 07:20 and 16:06 CET. We confirm that as of 16:06 CET on 21-02-2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline). We regret the situation and any potential inconvenience.