Ingenico experienced a minor incident on March 30, 2026 affecting Bancontact, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 30, 2026, 05:21 AM UTC
We would like to inform you about an ongoing issue with Bancontact transaction processing as from 02:15 CEST on 30/03/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- identified Mar 30, 2026, 05:23 AM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 30, 2026, 07:28 AM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Bancontact on 30/03/2026 between 02:15 and 08:30 CEST. We confirm that as of 08:30 CEST Today, (30/03/2026), normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.